Where are you headquartered?
Our headquarters and design offices are still located in Brooklyn NY at 87 34th St, unit 11, Brooklyn, NY 11232 USA
Is your showroom still located in New York?
Yes. Our showroom is open 10am-6pm weekdays and located at 3 Mercer Street, New York NY 10013. You can schedule an appointment online or drop in during business hours.
What are your hours of operation?
Our office and studio's hours of operation are 9am to 5pm EST on Monday through Friday. Our showroom's hours of operation are 10am to 6pm EST on Monday through Friday.
Where can I see your products?
The Roll & Hill showroom is located at 3 Mercer Street in New York City. You can also visit the Stockists page to find a retailer in your area.
Is my Roll & Hill fixture still made to order?
Yes, all of our products are made to order. This allows us to tailor each order to a customer's needs, and to make customizations if need be. Lead times are listed in the "Description" section of each product page.
Is everything still assembled/built in the US?
Yes, approximately 95% of the lighting we make is assembled by our team in our Grand Rapids lighting facility.
I need an estimate or more information about a product. Who should I contact?
Our Sales team is available to answer any product inquiries you may have and prepare an estimate for you. E-mail firstname.lastname@example.org regarding your project. We will assign a salesperson to assist you.
I have a question about an existing order.
Our Customer Service team is available to answer any questions you may have about a previous or existing order. E-mail email@example.com with your inquiry.
Which voltage do I need?
Depending where you plan to install it, you will either need either a 120V or 240V fixture. For a full list of voltages by country, visit www.worldstandards.eu/electricity/plug-voltage-by-country. Roll & Hill fixtures marked "Universal Voltage" will work with either voltage, so long as a lightbulb with the appropriate voltage is used.
What kind of lamping do I need?
The type of lamping will depend on the location of the installation, certification requirements, and the type of fixture. We offer two types of LEDs depending on the collection: LED replacment bulbs, which are meant to replace traditional bulbs; and integrated LEDs, which are built into the fixture itself. Please contact firstname.lastname@example.org for more specific information.
What length stem do I need?
Most of our fixtures ship with a 35-inch stem, which is designed to be cut on-site to the proper length. If a longer stem is needed, we can add a 72-inch stem to your order. Certain fixtures cannot be height-adjusted during installation, and require a drop length to be specified at the time of the order. Consult the "Description" section and related spec sheet available on each product page, or contact email@example.com for more information.
Do you offer customizations?
Yes, Roll & Hill offers customization services for certain products. E-mail firstname.lastname@example.org for more information.
Do you offer rush orders?
Yes, orders can be rushed for a 25% upcharge. Rush orders typically will reduce a lead time in half. Rush orders require pre-approval from Roll & Hill and is dependent on production capacity. E-mail email@example.com for more information.
Do you stock products?
All of our products are made to order. This allows us to tailor each order to a customer's needs, and to make customizations if need be. Lead times are listed in the "Description" section of each product page.
Do you provide technical documents?
Yes, spec sheets and installation instructions are located on each product page, below the "add to cart" button. Each fixture we ship includes a set of instructions in the box.
Do you offer trade pricing?
Yes, we offer special pricing to members of the trade; applicants must provide a resale certificate. Contact firstname.lastname@example.org to set up an account.
Where are your terms and conditions?
Please visit the Terms & Conditions page.
Where do I send my invoices? Do I need to change the address on my invoices?
You can address invoices to: 6192 Valduga Dr SW, Byron Center, MI 49315 USA
I'd like to pay for my order with a check. Where should I send payment?
You can mail payment to: 6192 Valduga Dr SW, Byron Center, MI 49315 USA
If I want to pick up my order instead of having it shipped, where do I go?
Most orders can be picked up at 6192 Valduga Dr SW, Byron Center, MI 49315 USA. You can schedule a time to pick up your order via email@example.com.
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